SFHT Complaints Procedure

SFHT Complaints Procedure

Complaints should be raised within 3 months of the matter in question. Complaints should be directed to:

Fund Development Department
The Stable Family Home Trust
BH24 3BN
Tel: 01425 478 043

Email: fundraising@sfht.org.uk

SFHT makes a commitment to investigate any complaint about fundraising received within a reasonable timescale and to advise the complainant of the outcome of the investigation in writing within 28 days of acknowledgement of receipt of the complaint.

If the complainant is dissatisfied with the outcome of the investigation, we advise that the complaint is referred, within two months of the response from us, to the Fundraising Regulator; the independent regulator of charitable fundraising in England, Wales and Northern Ireland.

Online form: https://www.fundraisingregulator.org.uk/complaints/make-complaint
Email: complaints@fundraisingregulator.org.uk
Call: 0300 999 3407 (Monday to Friday, 09.30 am – 4.30 pm)
Write: Fundraising Regulator, Eagle House, 167 City Road, London, EC1V 1AW