Quality Assurance

Our commitment is to provide the very best support we can offer, to ensure people using our services have the best quality of life. Our quality assurance processes cover every aspect of our service delivery and help ensure that our services meet the high standards we expect.

Our day service provision is subject to regular in-house reviews by our management team to ensure that the programme offered is well-led, safely delivered and offers plenty of opportunities that help people to develop skills and confidence.
Our Supported Living Service and Residential Service are regulated by The Care Quality Commission (CQC) and our services are assessed under their Single Assessment Framework that focuses on the following five key areas:

Being safe

Being effective

Being caring

Being responsive to people’s needs

Being well-led

How We Meet the Requirements of the Single Assessment Framework:

Touch and drag the table below to scroll

Safe	Effective	Caring	Responsive	Well-led
Safe, properly trained staff	Giving people choice	Kind and compassionate care and support	Person centred approaches	Experienced management
Safe environment	Improving health outcomes	Respecting people’s privacy	Seeing and listening	Effective governance
Effective medication management	Experienced staff team	Upholding people’s dignity	Flexible approach to changing needs	Values that underpin service delivery
Risk management	Partnership working with families and professionals	Promoting emotional wellbeing	Implementing change when needed	Regular service reviews
Effective safeguarding	Quality Assurance	Respecting individuality	Being accountable for decisions	Clear policies and procedures